There may be a few explanations:
- Are you using the light delay-time setting? This setting causes the pods to delay lighting up after being tapped. This can also be set on a random setting. Head to the activity’s settings and check the light delay time.
- Has the activity duration ended? You can change the activity duration in the activity settings and set either an amount of time or amount of hits. To find out more on how to use the BlazePod settings, follow this link to the BlazePod manual.
- Your Pod may have ran out of battery, and the activity will therefore stop on the app. Make sure to charge your Pods before using them.
- Is the Pod more than 40m away from the mobile device? If so, it may have lost Bluetooth connection, and the activity will have stopped running on the app. Move the device and Pod closer together and try to reconnect in the Pod settings.
If none of the above works, please contact our support department at support@blazepod.com and we'll be happy to help you out.
Comments
1 comment
This has happened to me. I’ve paused the activity and resumed right away and the pods light up correctly. That way you don’t have to exit out of the activity. It happens once every 20 or so activities to me and I’m not 50m from the pods. If you get 50m from the pods you would have to restart the activity and I’ve found that it’s more like 20-25m.
Please sign in to leave a comment.