If your Pods are not charging, kindly try the steps below to fix the issue:
- Check underneath the Pod and make sure the charging pins are intact
- Confirm the USB cable is properly connected, and switch cables to confirm it's working.
- Make sure you have a proper wall charger to charge up the Pods (not, for example, via a computer)
- Make sure the Pods are properly stacked
- Try to charge one Pod at a time on the charger
If none of the above has worked, kindly email us at support@blazepod.com and our team will make sure to get back to you as soon as possible.
Comments
1 comment
Hi, do not use a normal phone charging plug to charge. Its to much power for the pod charger it seems. They have mentioned the power outlet above but if your not a electrician you'll not completely understand the 5 v supply or 100 ma for most of us anyway. I had the same problem using my phone charger plug. I then tried over night 1 by 1 assuming it would charge better this way still nothing. I then read the above and tried a standard double USB port charger and the lights came on straight away. 100% charge today. A single USB port charger would be as good but make sure its the size of a standard plug or follow the recommended output above on the label. Hope this helps. This could be improved to all types of phone chargers!
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